Limited Warranty
Interactive Imaging Systems, Inc. ("IIS") warrants its Merchandise
("Products"), under normal use to the original purchaser ("Customer"),
against defects in materials and workmanship for a period of one
(1) year from the original date of purchase.
This warranty does not cover damages resulting from alterations,
disassembly, negligence, accidents, misuse, abuse, connection to
an improper power source, improper operating environment, acts of
god or repairs and services rendered by anyone other than a service
representative authorized by Interactive Imaging Systems, Inc.
This warranty is provided for private use only and shall not apply
to any commercial use of the product including, but not limited
to, any location based entertainment applications.
This warranty is non transferable and applies only to products
which were unopened and purchased as "new". Purchases of any IIS
demonstration, refurbished or other than new units are not covered
under this warranty.
Warranty Services
All warranty services must be performed by IIS or its authorized
technicians. IIS shall not be responsible and will not honor any
warranty claims resulting from any other services rendered to IIS
systems At the sole discretion of IIS, the system or its components
may be repaired, replaced, or substituted with factory refurbished
goods. Customer's sole and exclusive remedy for claims under this
warranty is through this warranty service.
To acquire warranty service, the customer must first obtain an
RMA number and return the system to IIS or an authorized service
center.
Additionally, all merchandise to be returned under this privilege
must be processed according to the instructions as described in
the IIS RMA POLICY. To obtain an RMA number contact the IIS Technical
service Department at (716) 427-8604 or by fax at (716) 240-8003.
Please have the product(s) model number(s) and serial number(s)
ready when you call or include them on your fax.
Return Privilege
All returns must comply with the instructions in the IIS RMA POLICY.
All manufacturer's warranty cards, where applicable, and manuals
must be left blank and returned with the system.
Within thirty (30) days from the date of the original IIS invoice,
merchandise may be returned to IIS, as described in the IIS RMA
policy, and shall be subject to a minimum of twenty percent (20%)
restocking and handling charge.
After thirty (30) days from the date of the original invoice,
the merchandise may only be replaced or repaired by the original
manufacturer. No return privilege, either credit or refund, shall
be granted to such merchandise.
All expendable items, including but not limited to: software, cables,
lenses, liners, earmuffs, eyecups, documentation, and shipping costs
are not returnable or refundable.
Claims and Damages
ALL MERCHANDISE AND PACKAGES ARE INSPECTED BEFORE SHIPMENT. CLAIMS
FOR DAMAGED GOODS OR INCOMPLETE SHIPMENTS MUST BE FILED WITH THE
CARRIER IMMEDIATELY BY THE CUSTOMER. THE CARRIER IS RESPONSIBLE
FOR INCOMPLETE SHIPMENTS OR DAMAGES INCURRED DURING SHIPMENT.
Disclaimer
ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THE IIS VIRTUAL REALITY
SYSTEM, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SOME STATES DO
NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
IF THIS SYSTEM IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE,
YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS
PROVIDED ABOVE. IN NO EVENT WILL IIS BE LIABLE TO THE CUSTOMER OR
ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE
OF THE MERCHANDISE. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND
INCLUDING ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS
OR OTHER SPECIAL INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES
WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE ARISING OUT OF
THE USE OF OR INABILITY TO USE SUCH SYSTEM, EVEN IF IIS OR AN AUTHORIZED
IIS REPRESENTATIVE OR DEALER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES OR OF ANY CLAIM OF ANY OTHER PARTY. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR SOME PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
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